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This is due to a confirmed outage with our upstream network provider.\n\nOur team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.","created_at":"2025-11-18T15:11:23.868+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T15:11:23.868+01:00","display_at":"2025-11-18T15:11:23.868+01:00","deliver_notifications":false,"tweet_id":null,"id":"nd9stqkglxv6","incident_id":"3v2rt2hzf2kk","custom_tweet":null,"affected_components":[{"code":"hf0gm1dvn4m1","name":"Motimate - API","old_status":"major_outage","new_status":"major_outage"},{"code":"kycdhhm9dnz7","name":"Motimate - Web app","old_status":"major_outage","new_status":"major_outage"},{"code":"271j62fyjhn6","name":"Motimate - Learning locker","old_status":"major_outage","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2022-11-30T14:16:57.399+01:00","updated_at":"2026-06-30T15:30:17.053+02:00","position":1,"description":null,"showcase":true,"start_date":"2022-01-01T00:00:00.000+01:00","id":"hf0gm1dvn4m1","page_id":"24hhwlzxx6bz","group_id":"znptblmq92pk"},{"status":"operational","name":"Web app","created_at":"2022-12-08T08:02:33.943+01:00","updated_at":"2026-03-27T13:10:14.714+01:00","position":2,"description":null,"showcase":true,"start_date":"2022-01-01T00:00:00.000+01:00","id":"kycdhhm9dnz7","page_id":"24hhwlzxx6bz","group_id":"znptblmq92pk"},{"status":"operational","name":"Learning locker","created_at":"2022-12-08T08:03:07.559+01:00","updated_at":"2026-02-18T02:00:58.457+01:00","position":5,"description":null,"showcase":true,"start_date":"2022-01-01T00:00:00.000+01:00","id":"271j62fyjhn6","page_id":"24hhwlzxx6bz","group_id":"znptblmq92pk"}]},{"name":"[Motimate] Problems accessing Insights","status":"resolved","created_at":"2025-11-06T15:19:32.000+01:00","updated_at":"2025-11-06T21:08:18.009+01:00","monitoring_at":null,"resolved_at":"2025-11-06T21:08:17.993+01:00","impact":"minor","shortlink":"https://stspg.io/lh5d24rcfr54","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-06T15:19:32.000+01:00","reminder_intervals":"[]","id":"jxyhwh59cz38","page_id":"24hhwlzxx6bz","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-11-06T21:08:17.993+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T21:08:17.993+01:00","display_at":"2025-11-06T21:08:17.993+01:00","deliver_notifications":false,"tweet_id":null,"id":"n45y4jpmw77g","incident_id":"jxyhwh59cz38","custom_tweet":null,"affected_components":[{"code":"kycdhhm9dnz7","name":"Motimate - Web app","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-11-06T15:35:55.022+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T15:35:55.022+01:00","display_at":"2025-11-06T15:35:55.022+01:00","deliver_notifications":true,"tweet_id":null,"id":"zpvf6m47tg11","incident_id":"jxyhwh59cz38","custom_tweet":null,"affected_components":[{"code":"kycdhhm9dnz7","name":"Motimate - Web app","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-11-06T15:33:57.706+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T15:33:57.706+01:00","display_at":"2025-11-06T15:33:57.706+01:00","deliver_notifications":false,"tweet_id":null,"id":"53yqvwv0cr8f","incident_id":"jxyhwh59cz38","custom_tweet":null,"affected_components":[{"code":"kycdhhm9dnz7","name":"Motimate - Web app","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-11-06T15:25:28.113+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T15:25:28.113+01:00","display_at":"2025-11-06T15:25:28.113+01:00","deliver_notifications":true,"tweet_id":null,"id":"3jfypt88cgst","incident_id":"jxyhwh59cz38","custom_tweet":null,"affected_components":[{"code":"kycdhhm9dnz7","name":"Motimate - Web app","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. \n\nOur Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible.\n\nUpdates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.","created_at":"2025-11-06T15:19:32.269+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T15:21:37.018+01:00","display_at":"2025-11-06T15:19:32.000+01:00","deliver_notifications":true,"tweet_id":null,"id":"977hw0065gff","incident_id":"jxyhwh59cz38","custom_tweet":null,"affected_components":[{"code":"kycdhhm9dnz7","name":"Motimate - Web app","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web app","created_at":"2022-12-08T08:02:33.943+01:00","updated_at":"2026-03-27T13:10:14.714+01:00","position":2,"description":null,"showcase":true,"start_date":"2022-01-01T00:00:00.000+01:00","id":"kycdhhm9dnz7","page_id":"24hhwlzxx6bz","group_id":"znptblmq92pk"}]}]
}