tag:status.kahoot.com,2005:/historyKahoot Status - Incident History2024-03-29T06:22:45+01:00Kahoottag:status.kahoot.com,2005:Incident/203771772024-04-08T21:00:00+02:002024-03-27T14:34:31+01:00[Motimate] Data migration<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>21:00</var> CEST - Apr <var data-var='date'>9</var>, <var data-var='time'>00:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:34</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.kahoot.com,2005:Incident/203174862024-03-21T22:30:56+01:002024-03-21T22:30:56+01:00[Actimo] Database maintanance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:22</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:22</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of our database. Longer response times for a brief period of time can be expected during the maintenance window</p>tag:status.kahoot.com,2005:Incident/199332692024-02-07T22:02:25+01:002024-02-07T22:02:25+01:00Load balancer upgrade<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:02</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:13</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:33</var> CET</small><br><strong>Scheduled</strong> - [ACTIMO] We will be undergoing scheduled maintenance during this time. A major version upgrade of our load balancer will be deployed</p>tag:status.kahoot.com,2005:Incident/198373412024-01-26T14:24:29+01:002024-01-26T14:24:56+01:00Login<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:24</var> CET</small><br><strong>Resolved</strong> - The issue with logging into kahoot.com and creating an account is resolved. All services are fully operational.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:21</var> CET</small><br><strong>Investigating</strong> - Some users may be experiencing difficulty when logging in to Kahoot! and creating an account. <br />Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/197672432024-01-19T18:48:38+01:002024-01-19T18:48:38+01:00Website - kahoot.com<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>18:48</var> CET</small><br><strong>Resolved</strong> - The issue with accessing kahoot.com is resolved. All services are fully operational.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:27</var> CET</small><br><strong>Investigating</strong> - Some customers may experience kahoot.com to load slowly or that some pages are unavailable. <br />Our team is currently investigating. Please stay tuned to this page for further updates.<br /><br />Trouble logging in to your Kahoot account? Go directly to https://create.kahoot.it/auth/login<br />Our contact form is not displaying at the moment. Please email help@kahoot.com for any assistance.</p>tag:status.kahoot.com,2005:Incident/187774732023-10-13T15:53:06+02:002023-10-13T15:53:06+02:00Website - kahoot.com<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:53</var> CEST</small><br><strong>Resolved</strong> - The issue with accessing kahoot.com is resolved. All services are fully operational.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>12:26</var> CEST</small><br><strong>Investigating</strong> - Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/187310732023-10-09T16:52:55+02:002023-10-09T16:52:55+02:00Actimo: Reduced public links access<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved and messages should be accesible from public links again.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:20</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and recovery has been started.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> CEST</small><br><strong>Investigating</strong> - Public links on Actimo messages are experiencing access issues. Support team is investigating root cause and possible fix.</p>tag:status.kahoot.com,2005:Incident/178243932023-08-07T23:00:01+02:002023-08-07T23:00:01+02:00Data Migration<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:16</var> CEST</small><br><strong>Update</strong> - [MOTIMATE] We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:52</var> CEST</small><br><strong>Scheduled</strong> - [MOTIMATE] We will be undergoing scheduled maintenance during this time.</p>tag:status.kahoot.com,2005:Incident/176781862023-06-25T10:12:13+02:002023-06-25T10:19:29+02:00[Actimo] Cache instance upgrade<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>10:19</var> CEST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>10:12</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:26</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:10</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:07</var> CEST</small><br><strong>Scheduled</strong> - [Actimo] During the maintenance you might experience slight longer response times</p>tag:status.kahoot.com,2005:Incident/175723202023-06-14T16:09:15+02:002023-06-14T16:09:15+02:00[Actimo] System was temporarily unavailable<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:09</var> CEST</small><br><strong>Resolved</strong> - Incident summary: Automatic deployment of the new version failed<br /><br />Description: While deploying an update to them, automatic deployment failed and brought a few production servers. The incident was spotted immediately and the servers were recovered shortly. You might have experienced a brief window of downtime (3-5 minutes) between 15:41 and 15:53 CET<br /><br />Resolution: The script for automatic deployment will be revised and adjusted to prevent it from happening in the future. All systems are operational</p>tag:status.kahoot.com,2005:Incident/175459022023-06-12T17:47:14+02:002023-06-12T17:47:14+02:00[Motimate] Investigating data storage failure<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:47</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:58</var> CEST</small><br><strong>Monitoring</strong> - Excel reports service is operational.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:48</var> CEST</small><br><strong>Update</strong> - Motimate is operational now, we are still fixing data failure.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:15</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:03</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:14</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.kahoot.com,2005:Incident/172271392023-05-12T13:02:52+02:002023-05-12T13:02:52+02:00Performance degradation<p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:02</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:03</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:44</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:44</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.kahoot.com,2005:Incident/172192112023-05-11T17:20:43+02:002023-05-11T17:20:43+02:00Performance degradation<p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:03</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:44</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and the fix is being implemented</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:43</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.kahoot.com,2005:Incident/166181012023-03-24T17:33:40+01:002023-03-24T17:33:40+01:00Discover page<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>17:33</var> CET</small><br><strong>Resolved</strong> - The issue with accessing the Discover-page is resolved. All services are fully operational.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:23</var> CET</small><br><strong>Identified</strong> - Some customers may still experience disruption when accessing the Discover-page. Please use the search or click on the category tiles to find the the kahoot of your desire.<br /><br />Our team is currently investigating and is working on a fix. Please stay tuned to this page for further updates.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>13:29</var> CET</small><br><strong>Investigating</strong> - Kahoot games are not available straight from the Discover-page. Please use the search or click on the tiles to find the the kahoot of your desire. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/166171152023-03-23T13:25:02+01:002023-03-23T13:25:02+01:00Login<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>13:25</var> CET</small><br><strong>Resolved</strong> - The issue with logging into kahoot.com is resolved. All services are fully operational.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:28</var> CET</small><br><strong>Investigating</strong> - Some users may be experiencing difficulty when logging in to Kahoot!.
<br />Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/164815942023-03-14T02:26:35+01:002023-03-14T02:26:35+01:00Maintenance window<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:26</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>23:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>23:22</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CET</small><br><strong>Scheduled</strong> - We are currently undergoing maintenance to upgrade our databases.</p>tag:status.kahoot.com,2005:Incident/160848952023-02-10T07:14:12+01:002023-02-10T07:14:12+01:00Login<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>07:14</var> CET</small><br><strong>Resolved</strong> - The issue with logging into kahoot.com is resolved. All services are fully operational.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>06:23</var> CET</small><br><strong>Investigating</strong> - Some users may be experiencing difficulty when logging in to Kahoot!.
<br />Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/158032022023-01-09T18:02:41+01:002023-01-09T18:19:03+01:00Actimo - Slower response times<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:02</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Identified</strong> - Due to increased traffic (10-20x) some of the services responds slower than usual</p>tag:status.kahoot.com,2005:Incident/156931632022-12-22T14:39:47+01:002022-12-22T15:55:23+01:00Actimo - We are seeing issues with sendouts<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:39</var> CET</small><br><strong>Resolved</strong> - The service is working as normal now and we will monitor the service for a post mortem.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:26</var> CET</small><br><strong>Update</strong> - We need to restart hosting services in order to apply the changes. Apologies for the inconvenience and the app will be unavailable for a few minutes as a consequence</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:06</var> CET</small><br><strong>Update</strong> - Rollback has been initiated. Processing the queues.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Update</strong> - The database issue has been identified and we have escalated this to our hosting provider.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:50</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:41</var> CET</small><br><strong>Investigating</strong> - Actimo - We are seeing issues with sendouts - at the moment, clients will not be able to send any messages via any delivery channel, we are on it with the Devs to see what is happening here and trying to get any queued messages sent once we have resolved the issue.</p>tag:status.kahoot.com,2005:Incident/90170882022-01-06T18:16:02+01:002022-12-13T12:52:32+01:00Login incident<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>18:16</var> CET</small><br><strong>Resolved</strong> - The issue with logging into kahoot.com is resolved. All services are fully operational.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:35</var> CET</small><br><strong>Investigating</strong> - Some users may be experiencing difficulty when logging in to Kahoot!.
<br />Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/90168732022-01-06T14:02:20+01:002022-12-13T12:52:32+01:00Website - kahoot.com incident<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:02</var> CET</small><br><strong>Resolved</strong> - The issue with accessing kahoot.com is resolved. All services are fully operational.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:01</var> CET</small><br><strong>Identified</strong> - Some customers may still experience kahoot.com to load slowly or that some pages are unavailable<br />Our team has identified the error and is working on a fix. <br />Please stay tuned to this page for further updates.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> CET</small><br><strong>Investigating</strong> - Some customers may experience kahoot.com to load slowly or that some pages are unavailable.
<br />Our team is currently investigating. Please stay tuned to this page for further updates.</p>tag:status.kahoot.com,2005:Incident/62993542021-02-16T13:37:49+01:002022-12-13T12:52:32+01:00This is an example incident<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:37</var> CET</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:27</var> CET</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:33</var> CET</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:03</var> CET</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>